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Lynda,
Thank you so very much. This means a ton to my wife and I (and our four kids!).
Have a great holiday weekend. We look forward to booking through your company in the future.
-Steve |
Dear Nancy,
It's my understanding that you are Armina's manager (ResortQuest). It is important to me that I take the time to shower her with praise. I haven't been to Charleston since I was a child. Now that I have children, I wanted to combine an historic sightseeing trip with a relaxing trip. I wanted to be close to the ocean and close to the 'action.' I called your 800 number and Armina apparently received my call in rotation. How serendipitous for me!!!! She LISTENED to what I wanted and graciously emailed me links to condos she thought would appeal to me based upon our conversation. This may not sound like a big deal to you, but I've gone through process before with other destination realtors, and I've rarely received such thoughtful links. In other words, the rep would just send me what's available with absolute indifference. Armina, on the other hand, clearly had a sense of what I was looking for and, by using her intuition and business sense, sent me three perfectly tailored condo links. But, her customer service didn't cease there. As I asked follow-up questions, she promptly answered them, all with the goal of making my stay as effortless as possible. It's impossible to put a price tag on that level of customer service.
I can't count how many hours she saved me in futile searches for Charleston condos, but it would be substantial. I fell in love with one of her condo links immediately, thus ending my search. I'm also immensely impressed with your entire business model of offering tenants movies and tour info. Perhaps, this is commonplace in Charleston, but it's not with other condo realtors I've experienced. In fact, it's sad to admit that most of my condo inquiries are about as warm and fuzzy as driving through a toll booth (i.e., "Name and credit card"). So, I applaud and admire Armina for not just going beyond a toll booth operator mentality, but for truly listening and EMPATHIZING with what I wanted as a tenant. That quality is rare. So rare that few bother to attempt it (because they don't consider it part of their 'job description'). Armina did. And, she did it without knowing anything about me. I could have been a Fiat, but she treated me like I was a Lamborghini. That's exceedingly rare. In keeping with the car metaphor, I recall the Porsche slogan, "There is no substitute." There's no substitute for GENUINE customer service, either. Armina surpasses Porsche.
Thank you for your time.
Anne (Guest) |
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Lynda and Ian,
Thank you for the excellent service you are providing, another reason we continue to return year after year.
Randal (Guest)
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Tina--I hope you will pass on some kudos for me. I was incorrect in the reservations/arrival for my daughter on Friday, 9/04/09. I thought they were arriving late that night. In fact, they arrived at 4 AM that morning, having driven all night from Baltimore after work. The lock box, which you had arranged, was for that NIGHT. Someone from RQ drove out early to the island, found them asleep in the car at the back door of RQ, and provided the key. They were into the villa shortly after 6:30 AM.
That was very kind. And much above "duty"
Mike (Owner)
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Dear Annette,
In less than a month we'll be enjoying our 4 days in the penthouse in Shipwatch! I can't wait until then to tell you how much I appreciate your kindness and understanding.
Sincerely,
Peg (Guest)
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Brian (Property Manager),
Thanks again for all you have done, you have been an excellent
manager.
Peter (Owner)
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Scott (Property Services Manager),
I wanted to send you a note to thank you for you efforts concerning
our accommodations on Kiawah last week. You made our stay most
enjoyable and we look forward to returning to Kiawah sometime
in the near future.
I’ll happily recommend ResortQuest and a Kiawah vacation
to family and friends.
Thank you Scott.
Warm regards.
Alex (Guest)
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Dear Scott (Property Services Manager):
We recently returned from our visit to Kiawah and we just wanted
to extend out sincere thanks for the wonderful accommodations you
arranged in Windswept 4309.
Our all too brief time on the island was perfect. The condo was
sparkling clean, the kitchen well stocked with pans and utensils
and everything in working order.
Thank you for going above and beyond in providing us a wonderful
break from the "real" world. We appreciate all your efforts
more than words can say and look forward to our next Kiawah visit.
Sincerely,
Dennis and Susan (Guest) |
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Dear Annette (Reservations Agent),
I received the confirmation. Thank you for your patience and
all your help with [the] reservation. I do appreciate it and look
forward to doing business with you again.
Sincerely,
Lalit (Partner Agent)
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Thanks much! We look forward to this last-minute-but-much-needed
vacation, and it looks like we got a great deal too. Thanks for
all your help and patience.
Regards,
Andrea (Guest) |
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Nancy,
The last minute guest that Nikki booked today wanted to thanked her for being so patiant and helpful.
They were very pleased with the way she helped them and took care of the reservation.
Guest
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William,
Front desk has always gone above and beyond to make sure we are happy! Early this year my family and I spent a wonderful week on Kiawah Island and we owe much of our fantastic trip to William. We booked our vacation through an online rental source and were quite disappointed with the dated accommodations. We were prepared to make the best of the situation until we had key problems that couldn’t be remedied. William worked with us to try to find a satisfactory solution and didn’t give up until he was able to find alternate accommodations that we were happy with. He went above and beyond our expectations and we were thrilled with the end result. He was courteous, and easy to work with and went out of his way to make our stay just right. We had a great time and will certainly return for another vacation.
My husband and I just felt it was important for you to know the value you have in William. |
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Hi Nancy (Reservations Manager),
Thanks to you and your staff for the great place we had. We all
had a great time, and looking forward to next year. The other
golfers who rented also enjoyed their places as well.
George (Guest)
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Mary the concierge helped us book a restaurant one night for
a large group. All the front office staff was very helpful and
nice and accomodating, can't say enough about them.
Jennifer (Guest)
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I fell while crabbing and required stitches. Your employees at
the CheckIn Concierge desk were terrific, and sent me to the Medical
Facility at Fresh Fields [sic]. Well trained, Very Helpful.
The young lady on concierge desk went out of her way to select
a restaurant for us, even providing menu cards.
Sandra (Guest)
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Everyone who works for you is terrific, or at least that's been
my experience in the many years I've used your services.
Mary (Guest)
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Jim,
I want to thank you for all your help. I wil certainly use "ResortQuest" for all future golf trips. Your professionalism and responsiveness was appreciated by all 16 players from the USA and United Kingdom.
Many Thanks,
David (Golfer Guest)
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Our golf coordinator, Jim Amidon, did a great job in setting
up our tee times and coordinating those tee times with our arrival
and departure. Additionally, we arranged for the rental of the
house through him, and he was very helpful in every way. We can't
say enough good things about Jim Amidon!
Linda (Guest)
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Hello Heidi,
You probably do not remember us, our son graduated from the Citadel in May, 2007. You impressed my husband so very much with your extreme effort of help, that we continually search our e-mails for updates to ResorQuest and recommend you all to others.
Shirly (Guest)
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Hi Liz,
Thank you again for your time and efforts. I truly appreciate the efforts of taking care of my client. You are the hero. Thanks again.
Deborah (Travel Consultant)
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I personally did not stay at [ResortQuest]….my wedding
guests did. Our experience of booking rooms and checking out of
town guests was excellent. Everyone seemed very satisfied with
their space and Tina Peterson was a joy to work with. I was very
proud of the manner in which everyone was treated. Having guests
stay is quite involved because it is not like staying at a hotel,etc…..no
breakfast, sharing rooms because you have to book for 2 nights,
but it was explained and it all went very well and we thank the
[ResortQuest].
Velva (Guest)
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Tina (Reservations Agent),
We are finishing our sessions this morning and I just wanted
to drop a quick a note saying thank-you. The properties we booked
met our needs perfectly and everyone enjoyed themselves. The golf
course Jim helped us book worked well and even better, my team
won the captains choice. The restaurants that Lynn suggested were
wonderful as well.
Thanks again,
Steve (Guest)
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Thanks, Lynn (Concierge).
I know our vacation will be much nicer this year because of the
planning. You probably've been swamped, but I'm willing to bet
this vacation will be nicer...we aren't clueless like past vacations.
Your help has been invaluable. Bob normally has us running around
with no agenda, and I get really frustrated spending the vacation
in a car driving from place to place with no idea about what's
next.
It's not abnormal for him to want to drive for 50 or so miles
in any direction just to see what's there, and I want to be walking
around and getting a closer look than you can from a car window!
Thanks again!
Toni (Guest)
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Scott (Property Services Manager)
At
the risk of repeating myself, I wanted to let you know how really
good ResortQuest is at renting 4211 in the shoulder months. We've
laughed many times that a grumpy chimp could rent these ocean front
units in the summer. The real test to the reach of your marketing
is in the success you have renting in the other 7 months.
You know we're in our 11th rental season now and the 3rd management
company. I can tell you that ResortQuest's performance far exceeds
the other 2 and that includes the Resort.
Please pass this on with my thanks.
Hunter (Owner) |
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I would like to thanks you and all the ResortQuest folks for
outstanding support of our rental property [sic].
Sincerely,
Brian (Owner)
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| Please email us at charlestonguest@resortquest.com and share your positive experience from your stay with ResortQuest. |
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